Exceptions to this policy are for items that require UPS shipment. We use USPS whenever possible.
PLEASE NOTE: Packages less than 2 lbs will ship via USPS. Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. International orders are also subject to additional charges. If ordering online, your charges will appear upon Checkout. If youd prefer to call Customer Service to place your Alaska, Hawaii, Puerto Rico or international order, one of our friendly representatives will gladly assist you: (512) 733-1111.
3-7 business days depending on your zip code Rural areas may take additional time Monday - Saturday delivery
Note: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.
We attempt to regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. All backorders will not be held after five business days. Any order placed on the weekends will be shipped on the next business day. Business days are Monday through Friday.
You will receive a shipping confirmation email within 24 hours of placing your order. This email will provide you with the shipping confirmation numbers necessary to locate your order.
If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call.
SBB uses 3rd party SSL to guarantee your privacy. We are operated by web techs with over ten years of e-commerce experience, which means your confidential information is also protected.
We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internets strongest security technologies, including Secure Sockets Layer (SSL) and Firewalls. The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on a secure server. It cannot be read in transit.
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, SBB will cover the entire liability for you, up to the full $50. SBB will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at SBB while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center: (512) 733-1111, or by mail:
300 Hesters Crossing
Round Rock, TX 78681